Complaints

At Bespoke Crew we pride ourselves on our crew friendly policies. We aim to provide crew with an open transparent service that supports both our clients and the crew we introduce. If you feel we have fallen short of these high standards then please be assured that we will take your concerns seriously.

If you have a complaint about Bespoke Crew registered No 12985392 please forward your complaint to: Address: The Old Bakery, Tiptoe Road, New Milton Hants. BH25 5SJAlternatively, you can e-mail info@bespokecrew.com or call +44 7742061090 outlining your concerns.

On receipt of your complaint:

  • We will send you a letter or email, acknowledging your complaint and confirming its receipt. You should expect to receive this confirmation within 7 working days of us receiving your complaint.
  • We will then record your complaint in our central register and investigate on your behalf. This is likely to involve the following steps:(i) Examining your records to ascertain the sequence of relevant events(ii) Asking the member of staff with whom you dealt to provide a written response
  •  A full response to your complaint will be drafted by the director or the recruiter who is dealing with your file. If appropriate, we may wish to discuss the events surrounding your complaint directly with you, and, if appropriate, offer an apology.
  • We aim to acknowledge, investigate and resolve all complaints within 21 working days of receipt. Any unresolved complaints we advise be brought to the attention of the MCA UK.

If you are dissatisfied about any aspect of the way in which your data is processed you may, in the first instance refer the matter to: info@bespokecrew.com  This does not affect your right to make a complaint to the Information Commissioner’s Office: https://ico.org.uk

On board complaints procedure under the MLC all seafarers have a right to decent working and living conditions board a ship, fair terms of employment and a safe and secure workplace.

If you have a complaint about your boat please bring it to the attention of your supervisor within 5 days. If the supervisor cannot solve the complaint, you may refer the complaint to the captain. If the compliant cannot be resolved on board within 10 days you may refer the matter to a Designated Person Ashore.

Try to resolve a complaint at the lowest level possible.

On shore complaints procedure

  • A complaint may be reported to an authorised officer in the port at which seafarer’s ship has called.
  • The authorised officer shall undertake an investigation, where appropriate, seek to promote a resolution at the ship board level. If the complaint has not been resolved by the authorised officer, you sould notify the flag state.

If any investigations into the complaint, the authorised officer should pass it over to the ships master or the shipowner to allow a proper opportunity to make their views known.

  • Emily from Bespoke is very friendly and kept in touch regularly. Her professionalism and communication was always appreciated. She was extremely helpful in finding the perfect position for me. I can only highly recommend Bespoke Crew recruitment for anyone looking for their desired position.

    Finn Byrne - Deckhand

    Bespoke Crew
  • The Bespoke Crew team put me in the right direction with the right vessel. They truly care about crew and have a great way of setting an individual up for success.

    Zackary Diamore - Deckhand

    Bespoke Crew
  • Sophie from Bespoke Crew Recruitment was very helpful in finding the perfect position for me. She is friendly and keeps in touch regularly and always keeps you updated on what is happening. I would highly recommend her!

    Ursula Rooms - Spa Stewardess

    Bespoke Crew
  • Bespoke have been a pleasure to work with and has a broad network of competent and top-quality crew. They have been flexible and accommodating to all our requests, easy to work with, and provide good follow-up / after-sale support. I highly recommend them for your crewing and recruitment needs.

    Ben Whitehead - Captain

    Bespoke Crew
  • Thank you for your thorough vetting on our behalf. I was truly impressed with the service. I’ll definitely be reaching out to Bespoke Crew in the future.

    John Penman - Captain

    Bespoke Crew
  • “The candidates you have sent have been the most appropriate for what I have been looking for, so I really appreciate your thorough consideration with who you have sent through. We will be in touch in the future.”

    Megan Anderson - Chief Stewardess

    Bespoke Crew
  • Sophie has been so incredibly amazing through the whole process, she has sent me over such great girls

    Brielle Crumpler - Chief Stewardess

    Bespoke Crew
  • ‘Bespoke crew has placed two crew members with us this year. A truly bespoke and professional service, that stands out amongst the rest. I would recommend to anyone looking for new crew.’

    Tim Rowland - Captain

    Bespoke Crew
  • Had an amazing experience with Bespoke Crew and in particular, with Sophie, felt very looked after! Very quick in responding and was a great help to land me a job for the season, would definitely recommend!

    Jessica Le - Stewardess

    Bespoke Crew
  • They helped me every step of the way when I first applied for a job through Bespoke Crew Recruitment. They went the extra mile giving me advice before the interview and answering all my questions. I'm so happy with the outcome and I couldn't thank Bespoke Crew enough.

    Sebastian Ramsey - Deckhand

    Bespoke Crew