Complaints

At Bespoke Crew we pride ourselves on our crew friendly policies. We aim to provide crew with an open transparent service that supports both our clients and the crew we introduce. If you feel we have fallen short of these high standards then please be assured that we will take your concerns seriously.

If you have a complaint about Bespoke Crew registered No 12985392 please forward your complaint to: Address: The Old Bakery, Tiptoe Road, New Milton Hants. BH25 5SJAlternatively, you can e-mail info@bespokecrew.com or call +44 7742061090 outlining your concerns.

On receipt of your complaint:

  • We will send you a letter or email, acknowledging your complaint and confirming its receipt. You should expect to receive this confirmation within 7 working days of us receiving your complaint.
  • We will then record your complaint in our central register and investigate on your behalf. This is likely to involve the following steps:(i) Examining your records to ascertain the sequence of relevant events(ii) Asking the member of staff with whom you dealt to provide a written response
  •  A full response to your complaint will be drafted by the director or the recruiter who is dealing with your file. If appropriate, we may wish to discuss the events surrounding your complaint directly with you, and, if appropriate, offer an apology.
  • We aim to acknowledge, investigate and resolve all complaints within 21 working days of receipt. Any unresolved complaints we advise be brought to the attention of the MCA UK.

If you are dissatisfied about any aspect of the way in which your data is processed you may, in the first instance refer the matter to: info@bespokecrew.com  This does not affect your right to make a complaint to the Information Commissioner’s Office: https://ico.org.uk

On board complaints procedure under the MLC all seafarers have a right to decent working and living conditions board a ship, fair terms of employment and a safe and secure workplace.

If you have a complaint about your boat please bring it to the attention of your supervisor within 5 days. If the supervisor cannot solve the complaint, you may refer the complaint to the captain. If the compliant cannot be resolved on board within 10 days you may refer the matter to a Designated Person Ashore.

Try to resolve a complaint at the lowest level possible.

On shore complaints procedure

  • A complaint may be reported to an authorised officer in the port at which seafarer’s ship has called.
  • The authorised officer shall undertake an investigation, where appropriate, seek to promote a resolution at the ship board level. If the complaint has not been resolved by the authorised officer, you sould notify the flag state.

If any investigations into the complaint, the authorised officer should pass it over to the ships master or the shipowner to allow a proper opportunity to make their views known.

  • Had an amazing experience with Bespoke Crew and in particular, with Sophie, felt very looked after! Very quick in responding and was a great help to land me a job for the season, would definitely recommend!

    Jessica Le - 4th Stewardess

    Bespoke Crew
  • ‘Bespoke crew has placed two crew members with us this year. A truly bespoke and professional service, that stands out amongst the rest. I would recommend to anyone looking for new crew.’

    Tim Rowland - Captain

    Bespoke Crew
  • Absolutely amazing recruitment agency. They helped me every step of the way when I first applied for a job through Bespoke Crew Recruitment. They went the extra mile giving me advice before the interview and answering all my questions. I'm so happy with the outcome and I couldn't thank Bespoke Crew enough.

    Sebastian Ramsey - Deckhand

    Bespoke Crew
  • It’s been such a pleasure working with bespoke. Very professional, kept me updated the whole time, and received countless great CVs. Definitely recommended and will use you guys again for sure!!

    Christmari Prinsloo - Chief Stewardess

    Bespoke Crew
  • 10/10 would recommend! Bespoke Crew has been superb to work with and makes you feel cared for! They helped me land my next dream job on a really great boat with a good crew and all the good stuff. Thank you!

    Kristie Rogers - 2nd Stewardess

    Bespoke Crew
  • I would highly recommend Bespoke Crew Recruitment! They did a great job helping me throughout the entire recruitment process, checking in with me each bit of the way which was greatly appreciated. Professional service, yet very personable and friendly. If you are crew looking for work or looking for crew I can’t recommend Bespoke Crew Recruitment enough to find you the right fit!

    Kendel Skudder - Stewardess/Masseuse

    Bespoke Crew
  • Extremely helpful and efficient in finding the right candidates for me. Would highly recommend using Bespoke Crew to anyone looking for the right crew member’s and having the first-class service along the way

    Sam Hatchwell - Chief Officer

    Bespoke Crew
  • This is the third time I have used Bespoke Crew, they make hiring crew a quick and pain-free process. The team at Bespoke listened to our every need, had great communication, and sent a small pool of well-vetted candidates that fit our requirements perfectly. I couldn’t recommend their services more and they will always be my go-to crew agent.

    Savannah Squire - Chief Stewardess

    Bespoke Crew
  • Provided lots of helpful information and kept me updated regularly along the recruitment process. I would highly recommend Bespoke crew recruitment to any crew or Captains looking for a friendly crew agent that provides a professional service.

    Scott Elson - Chief Officer

    Bespoke Crew